Cancellation and no-show terms
How free cancellation, late fees and no-show fees work — for guests and hosts.
Each space sets terms per pass type, and each stay sets its own. If a business hasn't set any, the Zenvivas standard policy applies: cancel free right up to the start, and no fee for not showing up.
- Free cancellation until — how long before the start you can cancel for free. A pass starts at midnight on its first day, venue time; a stay starts at its check-in time.
- Late cancellation fee — a share of the price owed if you cancel after that.
- No-show fee — a share of the price owed if you don't come on the first day.
Fees are recorded on the booking and paid at the venue. Every booking keeps a copy of the terms it was made under, so a business changing its terms later never changes yours.
- Set my own terms
- Off: the Zenvivas standard policy — free cancellation right up to the start, no no-show fee. On: your own terms below.Every booking keeps a copy of the terms it was made under, so changing them later never affects existing bookings.
- Free cancellation until
- How long before the start a guest can still cancel for free. A pass starts at midnight on its first day (venue time); a stay starts at its check-in time.
- Late cancellation fee
- The share of the price owed to you when a guest cancels after the free window. Recorded on the booking and paid at the venue.
- No-show fee
- The share of the price owed when the guest doesn't turn up on the first day. You mark a no-show from the booking once that day has passed.
- Let guests ask to move their dates
- Passes only. After missing the first day, the guest can ask to move the pass within the number of days you set. You approve or decline.
- Let guests pause a monthly pass
- Monthly passes only. The guest can pause for up to the number of days you set in total; each paused day moves the end date back a day.